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来源
甘涌酒店人
作者
甘涌
编辑整理
里屋里
今天，笔者整理及汇集这套《酒店名词中、英文及缩写》，也许，有时候忘记了某个专业术语或单词，在关键时候查查，解惑难题。您值得收藏！一、酒店房态序号中文名称英文全程英文缩写1空的干净房/可卖房VacantCleanVC2空的脏房VacantDirtyVD3住客干净房OccupiedCleanOC4住客脏房OccupiedDirtyOD5即扫PleaseMakeUpPMU6请勿打扰DoNotDisturbDND7维修房（小）OutOfServiceOS8维修房（大）OutOfOrderOOO9预退房ExpectativecheckOutECO10双锁房DoublelockD/L11外睡房SleepOutS/O12拒绝服务RefuseServiceR/S13长住客LongStayingGuestLSG14重要客人（贵宾）VeryImportantPersonVIP15无行李NoBaggageN/B16少行李LightBaggageL/B17离店结帐CheckOutC/O18入住登记CheckInC/I19小时房DayUseD/U20自用房HouseUseH/U21夜床服务TurnDownServiceT/D22回头客RepeatedGuestR/G23客人遗留物品LostandFoundL/F24值班经理ManageronDutyMOD25标准单人间StandardKingSK26标准双人间StandardTwinST27豪华套房DeluxeSuiteDS28商务套房BusinessSuiteBS29公寓套房ConnectingRoomCR30公共区域PublicAreaPA31行政单人间ExecutiveKingEK32行政双人间ExecutiveTwinET33行政套房ExecutiveSuiteES二、部门职位序号中文名称英文全程英文缩写34行政办EXECUTIVEOFFICEEO35财务部FINANCEDEPARTMENTFIC36会计部ACCOUNTINGACCT37采购部PURCHASINGDEPARTMENTPD38酒水仓BEVERAGESTORE39食品仓FOODSTORE40日用品仓GENERALSTORE41市场及销售部SALESMARKETINGDEPARTMENTSM42前厅部FRONTOFFICEDEPARTMENTF.O(F/O)43管家部HOUSEKEEPINGHSKP44洗衣房LAUNDRYROOMLR45布草房LINENROOM46游泳池SWIMMINGPOOL47餐饮部FOODBEVERAGEDEPARTMENTFB48中餐厅CHINESERESTAURANTCHNREST49西餐厅WESTRESTAURANTWESTREST50日本餐厅JAPANESERESTAURANT51大堂吧LOBBYBAR52送餐部ROOMSERVICERMSVC53宴会中心BANQUETCENTRE54会议厅CONFERENCEHALL55管事部STEWARD56娱乐部ENTERTAINMENTDEPARTMENTENT57夜总会NIGHTCLUB58桑拿SAUNA59健身中心HEALTHCENTRE60美容美发中心BEAUTYBARBERCENTRE61保龄球室BOWLINGBALL62工程部ENGINEERINGDEPARTMENTENG63保安部SECURITYDEPARTMENTSEC64人力资源部HUMANRESOURCESDEPARTMENTHR65培训部TRAININGDEPARTMENT66员工饭堂STAFFCANTEEN67员工宿舍STAFFDORMITORY68医务室CLINICROOM69图书馆LIBRARY三、前厅各分部序号中文名称英文全程英文缩写70接待处RECEPTIONRECP71行政楼层EXECUTIVEFLOORE/F72询问处INFORMATIONINFM73订房部RESERVATIONRESV74总机房OPERATORTELEPHONEROOMOPT75礼宾部CONCIERGECON76商务中心BUSINESSCENTREBC77大堂副理ASSISTANTMANAGERAM78车队TRANSPORTATIONTRA79账务处CASHIER、ACCOUNTINGDESK80大堂LOBBY81楼层FLOORF82后勤办公室BACKOFFICE83员工通道STAFFENTRANCE84总经理GENERALMANAGERGM85行政助理ASSISTANTEXECUTIVEMANAGERAEM86行政秘书EXECUTIVESECRETARY87财务总监FINANCIALCONTROLLERFC88总会计师CHIEFACCOUNT89成本会计师COSTACCOUNT90采购部经理PURCHASINGMANAGERPURCHASINGMGR91市场及销售总监DIRECTOROFSALESMARKETINGDOS92市场及销售副总监ASSISTANTDIRECTOROFSALESMARKETINGADOS93市场及销售部经理SALESMANAGER94销售员SALESSALES95前厅经理FRONTOFFICEMANAGERFOM96前厅副经理ASSISTANTFRONTOFFICEMANAGERAFOM97大堂副经理ASSISTANTMANAGERAM98接待员RECEPTIONISTRECEPTIONCLERK99订房员RESERVATIONCLERKRESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVEHOUSEKEEPEREH副行政管家ASSISTANTEXECUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH楼层服务员ROOMATTENDANTATT餐饮总监DIRECTOROFFOODBEVERAGEDOFB行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMANRESOURCESMANAGERHRM总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER保安主管CHIEFSECURITY经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM四、接待处用语：序号中文名称英文全程英文缩写入住CHECK-INC/I退房CHECK-OUTC/O预订BOOKING/RESERVATIONBKG预期抵店ARRIVAL/DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN五、客类：序号中文名称英文全程英文缩写顾客、宾客CLIENTGUEST散客WALKINW/I、FIT团队GROUP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPANYCOM付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFM电话TELEPHONETEL传真FACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费电话COLLECTCALL酒店帐HOUSEACCOUNTH/A国内长途IDD国际长途DDD市内电话CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTB’FAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币RMB港币HKD美元USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格AVERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房名单ROOMLIST同住SHAREWITH旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSONV.I.P六、特殊用词：序号中文名称英文全程英文缩写营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManagementSystemPMS标准经营程序StandardOperatingProceduresSOP重要公司协议价KeyNegotiatedRateKNR当地"公司协议价LocalNegotiatedRateLNR合作协议申请RequestforProposalRFP散客FullyIndependentTravelerFIT综合经营计划IntegratedBusinessPlanIBP预订中心的预订系统VirtualCentralReservationOfficeVCRO共六大板块，项，可以收藏，一旦忘记某个专业术语单词时，随时可以查阅。——END——
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